Refund & Returns

A clear path for returns, exchanges, and refunds.

We want you to feel confident when you shop with us. This policy explains when and how to request a return or exchange, what items qualify, and how refunds are issued. Our team is ready to guide you through each step.

Eligibility window

You may request a return or exchange within 7 days of receiving your item. Items must be unused, in original condition, and in the original packaging (including tags, accessories, and inserts if any).

Items that may not qualify

  • Items marked as final sale or explicitly non-returnable at purchase.
  • Goods damaged after delivery due to misuse, accidents, or improper handling.
  • Items missing essential packaging or accessories.

How to request a return or exchange

  1. Email info@adnielcrestdomain.online or call +63 930 435 7820 within 7 days of receipt.
  2. Provide your name, order number, item(s) involved, and the reason for the request.
  3. We will confirm eligibility, share next steps, and provide return instructions if applicable.

Return shipping instructions will be provided; please pack items securely to avoid damage in transit.

Refunds

  • Approved refunds are issued to the original payment method.
  • Processing time: typically 7–14 business days after we receive and inspect the returned item.
  • Shipping fees are generally non-refundable unless the return is due to our error (e.g., wrong item shipped).

Exchanges

For eligible items, we can arrange an exchange for a similar product, subject to stock. If the requested replacement is unavailable, we will discuss alternatives or process a refund according to this policy.

Damaged or incorrect items

If an item arrives damaged or incorrect, contact us within 48 hours with photos of the item and packaging. We will prioritize a replacement or corrective action at no additional cost to you.

Payment links and timing

Payment links must be settled within 24 hours to keep an order active. Orders without payment within this window may be automatically cancelled. If you need more time, contact us immediately so we can review options.

Contact for returns

Email: info@adnielcrestdomain.online · Phone: +63 930 435 7820 · Hours: Monday – Saturday, 9:00 AM – 7:00 PM.

Updates to this policy

We may adjust this policy to reflect operational or legal changes. The “Last updated” date signals the latest version. Continued shopping indicates acceptance of the current policy.